Straight answers
Policies & terms
The buyer-side questions that usually take three emails to get answered - shipping, returns, warranty, recurring buys, and the documentation we can put in your file. Written plainly, without commitments we can't keep.
Shipping & fees
Shipping cost and estimated transit are quoted as separate, visible line items on every Request for Quote - never buried in the unit price. If a configuration ships freight or requires liftgate/inside delivery, we say so before you commit funds.
Per-item lead time is shown in the catalog and confirmed on the quote. Expedited handling is available for mission-priority orders and priced transparently.
No surprise costs
- Shipping and any handling fees shown before order
- No restocking fee on our error or a defective unit
- GPC / SmartPay accepted with card-ready, itemized invoicing
- Ship-to and required-delivery-date captured on the request
Returns & RMA
Our error or a defective/DOA unit: we make it right - replacement or full credit, and we cover return shipping. No restocking fee.
Buyer-initiated returns of unopened, resalable product are accepted within the return window; the manufacturer's return terms and any restocking fee are disclosed on the quote before you order, so there are no surprises. Software licenses and special-order/custom-configured items may be non-returnable - we flag those explicitly.
To start a return, reply to your order email or use My Requests to reference the order number. We issue an RMA and instructions the same or next business day.
At a glance
- DOA / our error
- Free return, replace or credit
- Unopened resalable
- Per manufacturer terms (disclosed on quote)
- Software / custom
- Flagged non-returnable up front
- How to start
- Reference your order number
Warranty & support
Hardware carries the manufacturer's warranty (e.g., Dell ProSupport tiers). The warranty term and level are stated on the quote, and extended coverage or on-site service can be added per your requirement.
We're an authorized source, so warranties are genuine and registrable to your agency - not gray-market coverage that a manufacturer may refuse to honor.
Support options (quoted to spec)
- Standard vs. ProSupport / ProSupport Plus tiers
- Next-business-day or mission-critical on-site
- Extended 3–5 year terms
- Imaging, asset tagging, and deployment services
Recurring requirements & BPAs
Buying the same items every quarter shouldn't mean re-quoting from scratch. We'll set up a Blanket Purchase Agreement or standing quote with held pricing and lead times, so repeat calls are a one-line order against agreed terms.
Good fits: standard workstation/laptop refreshes, accessory replenishment, and consumables tied to a program's lifecycle.
How to set one up
Sole-source & brand-name support
When your requirement is genuinely brand-name or single-source, we help you build a clean file. On request we provide a quote, our compliance representations, SAM registration references, and product documentation packaged to support your justification - you write the determination; we give you the vendor-side facts to cite.
Add a brand-name justification or configuration note to your Request for Quote and we'll respond in kind.
Packet we can provide
- Line-item quote with SKUs and lead times
- TAA / Section 889 representation
- SAM / UEI / CAGE references
- Manufacturer spec sheets and authorization
Documents available on request
We'd rather you have the paperwork before you ask. Any of these are available for your acquisition file:
Reps & certs
Our representations and certifications, including TAA and Section 889 status.
Certificates & spec sheets
Manufacturer specification sheets and product certifications per line item.
VPAT / ACR (508)
Manufacturer Accessibility Conformance Reports to support Section 508 market research.
SAM registration
Active SAM.gov record, UEI, and CAGE for verification.
Prohibited-item screening
Confirmation that items are screened against Section 889 and prohibited-software (e.g., Kaspersky) restrictions.
SBOM (software)
Software Bill of Materials and secure-development attestations where applicable (EO 14028).